If you don’t realise right away that someone’s given you a wrong number, by mistake or intentionally, you’re likely to annoy the customer, miss opportunities and waste time following up.
With Number Discovery you can instantly check all the basics about a number: Does it exist? Is it in use? On which network? And is it associated with a proper customer account?
Better yet, you can choose to auto-discover their number via their mobile, providing seamless checks and removing another hurdle from the experience.
Before you sign up a new customer, hand over high-value products and services, or allow them to move funds around, you need to be sure they are who they claim to be.
With Number Assurance, you can instantly check your customer’s identity against the verified details on their mobile account. Our API will tell you right away if there are mismatches or different details for name, date of birth or address.
Using live links to the operators, Number Assurance also checks that the account holder hasn’t recently reported their device lost or stolen.
With ever more fraudsters focusing on the mobile channel, there are situations where you need to know for sure that it’s safe to do business with your customer: that their mobile hasn’t been taken over or their account compromised.
With Number Protect you can check in real time whether your customer’s risk factors have changed. Has the SIM been swapped? Have they just switched to a different device? Are they where you would expect them to be?
By checking these and other details direct from the network you can be highly certain that you are dealing with the right person, without introducing tokens or other clunky authentication.
If you want a straight-forward way of identifying and authenticating new or existing customers, without integrating separate discovery, assurance and protection into your systems, we provide complete, pre-configured customer authentication solutions.
With a service that’s tailored specifically to your business and customer journeys, our APIs provide a clear indication of whether or not it is safe to deal with this person.
As with all our systems, customer authentication uses machine learning acting on live data direct from the mobile networks.
To find out more or arrange a demonstration, please get in touch